Exterro Recognized as a Top Legal Technology Provider in HBR Consulting’s Annual Law Department Survey
Law departments rate Exterro as #1 in client satisfaction in multiple areas in new report.
PORTLAND, Ore., January 17, 2017 – Exterro® Inc., the preferred provider of software specifically designed for in-house legal and IT teams at Global 2000 and AmLaw 200 organizations, received the highest satisfaction rating for e-discovery collection, hosting, and processing from corporate law departments, according to the 2017 HBR Consulting Law Department Survey.
Positioned among other leading providers, Exterro was recognized as one of the top e-discovery vendors based on client satisfaction.
The HBR Law Department Survey is the longest-running source of benchmarking data for U.S. and global law departments. In addition to evaluating law department performance and industry trends, the survey also measures how law departments use and evaluate various legal technologies.
The survey participants—representing nearly 300 law departments across the United States and globally—rated tools across several categories, including:
- Contract management
- E-discovery collection
- Matter management
- Workflow
- E-billing
- Legal spend analytics
- Document management
- And other legal technology tools
Exterro achieved the highest satisfaction rating for e-discovery collection and e-discovery hosting, and tied for the highest rating in e-discovery processing.
“The entire team at Exterro is thrilled to have earned the highest satisfaction rating in the three areas of e-discovery collection, hosting, and processing,” said Bobby Balachandran, Chief Executive Officer of Exterro.
“We believe client satisfaction is truly a team effort, and receiving these ratings reflects our commitment to serving the outstanding clients we work with every day.”
“Modern law departments understand how powerful technology can be in enabling strategic operational decisions to reduce costs, which is why we expanded the breadth of our survey to measure user satisfaction with the tools available to them,” said Lauren Chung, Managing Director and Survey Editor for HBR.
“We congratulate Exterro for its impressive rating in the survey, which demonstrates that the company is empowering corporate law departments to operate more efficiently through technology.”
More details about the survey and information about obtaining the full list of legal technology providers are available at http://www.hbrconsulting.com/law-department-survey/.
About the Survey
The annual HBR Law Department Survey is a leading benchmarking resource for U.S. and global law departments. It gathers and reports key qualitative and quantitative metrics used to evaluate and benchmark law department performance.
Now in its fourteenth year, the survey continues to expand its participant base and global focus on legal function management. The 2017 survey includes nearly 300 participants across more than 20 industries.
Unlike many other law department surveys, the HBR Consulting survey focuses specifically on larger law departments, includes both U.S. and global legal teams, and emphasizes data consistency and rigorous quality control procedures.
For more information about purchasing the HBR Law Department Survey reports, visit www.lawdepartmentsurvey.com or call 215.628.3409.
About HBR Consulting
HBR Consulting (www.hbrconsulting.com) provides advisory, managed services, and software solutions designed to increase productivity and profitability while reducing risk for law firms, corporate law departments, and organizations.
With deep industry experience, HBR works closely with clients to deliver measurable and sustainable business results.
