Exterro Hires Rick Valentine as New Chief Customer Officer
Exterro Appoints Rick Valentine as Chief Customer Officer to Drive Global Customer Success
PORTLAND, Oregon – March 28, 2024 — Exterro, the leading provider of data risk management software solutions, today announced the appointment of Rick Valentine as its new Chief Customer Officer (CCO). A seasoned executive with over 30 years of experience, Valentine will focus on ensuring Exterro customers maximize the value of their investments and achieve an outstanding return on partnership.
Reporting directly to CEO Bobby Balachandran, Valentine’s role underscores Exterro’s commitment to a customer-centric culture as the company continues to scale and innovate.
A Legacy of Customer Advocacy
Valentine joins Exterro with an extensive background in leading customer experience functions for both high-growth startups and large public enterprises in the high-tech space.
- Previous Role: Chief Customer Officer at data management firm Quantum.
- Executive History: Leadership positions at Silver Peak Systems/HPE, Veritas/Symantec, and Intuit.
- Specialization: Using data mining and analytics to drive best-in-class service, high retention rates, and practical cost containment strategies.
Strategic Focus at Exterro
As CCO, Valentine will oversee the full spectrum of the customer journey, ensuring that every touchpoint aligns with client needs:
- Professional Services: Guiding implementation and delivery.
- Education: Managing onboarding and training through the Exterro Academy.
- Partner Enablement: Strengthening the ecosystem of service providers and law firms.
- Cross-Functional Alignment: Working with product and sales teams to ensure customer feedback informs the future of the Data Risk Management platform.
Executive Perspectives
“Rick shares our commitment to innovation, creativity, and excellence... I have every confidence that he will bring fresh perspectives and strategic insights to our team, driving us to new heights of success. Most importantly, he’ll ensure our customers achieve their business goals.”— Bobby Balachandran, CEO of Exterro
“As a customer experience advocate, I am excited to join a company like Exterro, which has a strong vision for the future... I look forward to talking with our customers, understanding their data risk challenges, and partnering with them to achieve favorable long-term business outcomes.”— Rick Valentine, CCO of Exterro
Redefining Data Risk Management
Exterro’s platform is built on the convergence of Privacy, E-Discovery, and Digital Forensics. Through its strategic acquisitions—including Zapproved, Divebell, AccessData, and Jordan Lawrence—Exterro has created a unified ecosystem that allows organizations to:
- Minimize Data: Proactively reduce data volumes to lower risk.
- Mitigate Threats: Address cybersecurity and litigation risks with automated workflows.
- Ensure Compliance: Align with global privacy laws through precise data discovery.
About Exterro, Inc.Exterro is the only comprehensive platform that leverages data discovery, automation, and responsible AI to manage the complex interconnections of data governance. Trusted by thousands of teams worldwide, Exterro drives successful legal and regulatory outcomes at a lower cost.
For more information, visit exterro.com.
Press Inquiries:
Hazel Ramirez | 570-975-9261 | hazel@plat4orm.com
