When officials from Mecklenburg County, N.C., decided to pursue a more efficient method of performing public records requests (PRRs), the question was: How? After receiving a demo from Exterro, they found that Smart Early Case Assessment (ECA) technology would allow not only for a highly-efficient solution to their most time consuming-problems, but that it would also hold multiple use cases for other on-the-job headaches.
Smart ECA is an AI-driven technology that helps to quickly identify potentially responsive data prior to performing a full collection. For PRRs in particular, it helps ensure that the individuals searching for the data are able to drill down massive troves of information to find exactly what is being requested.
In this case study, you'll learn:
- How Mecklenburg was able to streamline one of their biggest challenges into a simple and repeatable process that creates a more effective outcome for everyone involved
- Why Smart ECA is the most efficient way to quickly identify responsive data from vast troves of information