Exterro Premium Support Solution Brief

Traditional tiered customer support models are reactive by nature. When a customer encounters a problem, they reach out for support. Exterro Premium Support turns the reactive model on its head, introducing a proactive, relationship-based approach. When customers with Exterro Premium Support do need traditional help resolving challenges, they benefit from direct access to the most seasoned Support Engineers and expedited service levels.

With Exterro Premium support, you can:

• Prevent the need for future service tickets
• Deliver targeted training and professional services
• Ensure that users successfully use Exterro products and services