September 9 - 11, 2019
The Nines Hotel, Portland, OR

Frequently Asked Questions

What is inFusion?

inFusion is Exterro's annual user conference designed to educate and connect the Exterro user community. This three-day event features hands-on certification training, engaging panel discussions, edTalks educational sessions, breakout sessions, and insights from industry leaders, Exterro product experts and, most importantly, your peers.

Who Should Attend inFusion?

All current and potential Exterro users are invited to attend inFusion. To ensure that the conference is valuable for all levels of users, we tailor the agenda to a variety of job roles, including attorneys, paralegals, litigation support professionals and IT experts.

Why Should I Attend inFusion?

inFusion provides a unique educational opportunity that only happens once a year, offering on-site training, in-depth sessions and discussions based on real-life situations and practical experiences from users of Exterro. The open forums enable attendees to share and discuss day-to-day experiences and best practices for addressing the challenges faced in today's complex world of e-discovery and that ultimately increase the value of your organization's investment in Exterro.

What is Offered at inFusion?

inFusion '19 begins with Exterro Certification Training on Monday, September 9, 2019 and a welcome reception that evening. The conference begins at 8 a.m. on Tuesday, September 10 and concludes on Wednesday, September 11 with a closing dinner and reception.

When will the inFusion '19 agenda be available?

A preliminary agenda will be published in June. The detailed agenda will be posted to the website in late summer.

Exterro Certification Training

What is Exterro Certification Training?

Exterro Certification Training is a full-day, hands-on training day for users of all levels – advanced, intermediate and beginner. Exterro's Client Success and Technology experts will walk users through advanced and basic classes focused on variety of applications, including legal hold, collection, project management, advanced reporting, pre-collection analytics, file analysis, predictive intelligence and more. Users will walk away with practical application use cases that can be applied to the organization's daily practices.

How much does the Exterro Certification Training Day cost?

Exterro Certification Training is included with the inFusion conference fees. Each attendee will receive access to two half-day sessions that include training and certification (upon completion of the exam associated with each session). If you are interested in attending just Certification Training and not the full inFusion conference please email Kristin Kolasinski for accommodations.

When and where does Exterro Certification Training take place?

inFusion 19's certification training will take place at the conference site, the Nines Portland on Monday, September 9, 2019.

What will I receive with my Exterro Certification Training?

All certification training attendees will be tested at the end of their chosen training sessions and will receive an official Exterro Certification certificate upon passing the class exam. Certificate(s) will be sent to all passing participants within 60 days of the conference.

Can partners participate in Exterro Certification Training?

Yes, but with permission only. If interested, please email Chad Smith.


What is the cost to attend inFusion?

The cost for inFusion '19 is $1,295 per person which includes Certification Training (2 classes), the 2 days of conference keynotes and sessions, and all meals and snacks during the training and conference. Early bird pricing of $895 can be secured by registering before 11:59pm on July 31, 2019.

In addition, when 3 or more people from the same company register at the same time, each registrant will receive a 25% discount on their registration.

When does early-bird registration end?

Early-bird registration ends on July 31, 2019 at 11:59 p.m. PT. After that date, the standard registration rates will take effect.

When does registration close for inFusion?

Registration closes on Tuesday, September 3, 2019 at 11:59pm.

Can I transfer my registration to someone else?

Yes, you can transfer a registration to someone else by accessing your registration online or by submitting a request to inFusion@exterro.com with the full name, company and email address of the person to whom you'd like to transfer the registration. Please note that all registration transfers must be made by Tuesday, September 3, 2019.

Can I cancel my registration and receive a refund?

Yes, you can cancel your registration for a refund, minus a $50.00 cancellation fee, through August 30, 2019. After that date, all registrations are non-refundable.

Can I register multiple people from my organization or hold spaces?

Yes, you can register multiple attendees and in fact, when you register 3 or more people from the same organization you will receive a 25% discount. Group registrations are available online as part of our standard registration process.

I'm an Exterro partner. Can I sponsor and attend inFusion?

Yes, Exterro's technology and consulting partners are a crucial part of inFusion’s success! We welcome partners to sponsor and attend inFusion. Please email Chad Smith to learn more about this year's sponsorship and speaking opportunities.

Can I pay for multiple registrations at once?

Yes, you can make a single payment for multiple registrations through our online Group Reservation process; however, all registrant information must be provided for each individual attendee. If you need assistance, please email us at inFusion@exterro.com.


Are hotel costs included in the registration fee?

No. However, a room rate of $255 per night has been secured for all inFusion attendees at The Nines Portland (also the conference venue). To secure the group rate, all reservations must be made by Friday, August 16, 2019. Online reservations at the Nines under the group rate can be made here.

Can I stay an extra night(s) at the hotel?

Yes, pending availability. inFusion attendees can take advantage of the group rate from September 5, 2019 through September 14, 2019. To secure the group rate, all reservations must be made by Friday, August 16, 2019. Reservations after that date will be subject to availability and standard hotel rates.

Can I bring a guest to inFusion?

Any individual attending an inFusion session or event must be a paid, registered attendee. However, if you bring a guest to Portland, he/she is welcome to stay with you according to the hotel's rooming policies. Pending space, he/she may be able to join in the evening networking events for the cost of the event. Please email inquiries to us at inFusion@exterro.com.

Arriving in Portland

Which airport should I fly into?

Fly into Portland International Airport (PDX), located just 20 minutes from downtown Portland.

How can I get from the airport to the hotel?

You can take a cab or Uber from the airport to The Nines Portland for $20-$35. Alternatively, for $2.50, you can take Portland's light rail system, MAX, directly to the hotel. Board MAX at the airport (red line) and get off at the Pioneer Courthouse/SW 6th Ave MAX Station, which is just .2 mi (about 3 blocks) away from the hotel.