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Why End-to-End Software Platforms are the Future of E-Discovery

Created on August 12, 2019

Director of Marketing at Exterro

In the latest report that Gartner published, Market Guide for E-Discovery Solutions, there was much discussion on managing cost and risk with regards to information management and regulatory/legal obligations. Keeping the idea of cost reduction in mind, more and more companies have been leveraging e discovery software within their legal departments. But there has been a change in the way companies are looking to purchase the services or the software related to e-discovery. According to Gartner, there are two main technology approaches when talking about e discovery, and more specifically, moving through the EDRM: (1) best of breed and (2) end-to-end. 

Here are my thoughts about the pros and cons of each approach.

Best of Breed

On the surface this technology approach is appealing to organizations that want to leverage their existing solution software. Leveraging a best of breed approach empowers businesses to strategically fill gaps that their existing software might have in addressing capabilities across the EDRM. However, there is one major drawback: Best of breed products lack a cohesive platform. Without this, legal teams have to use multiple products, leading to more time trying to learn each user interface and identify ways to link each software application together. This process can be incredibly inefficient. According to Gartner “E-discovery, by nature, is often project-based. It is challenging to have a consistent and holistic approach in orchestrating the different pieces required for each case or investigation.” In most cases, this approach is best used for short term uses.


The second approach, the end-to-end software model, users aren't trying to just fill gaps but instead create a comprehensive, long term strategy for their e-discovery and legal processes. With an end-to-end software platform, the communication between teams/individuals, data and stages across the EDRM are all seamlessly connected, making it easier to find, collect, process and review data all in one place, in one software platform. This is why the end-to-end software platform approach is raising a lot of interest. Now in some case it may be more expensive on the front end for legal departments. When bringing the e-discovery process in house, organizations are paying for more products. Also hardware can be a concern. Due to these reasons, for short term uses of e-discovery software, best-of-breed may be the best option, but for a more long term strategy, end-to-end is preferred.

And that's where the market is heading according to Gartner...

"By 2023, more than 70% of enterprise IT leaders will upgrade to end-to-end e-discovery software to reduce time and legal spend, up from 10% in 2019."* - Julian Tirsu, Michael Hoeck

For more information on the newest in e-discovery and the approaches that are gaining more traction, feel free to download the latest Gartner report, Market Guide for E-Discovery Solutions, now (complimentary access provided to you by Exterro.)

*Gartner, Market Guide for E-Discovery Solutions, Julian Tirsu, Michael Hoeck, 27 June 2019.