Expert Guidance
Work with Exterro Fusion experts throughout implementation, training and support.
Exterro’s client success team ensures that users have the knowledge, skills and confidence needed to take full advantage of the Fusion software solution suite’s rich set of tools and capabilities – while leveraging your existing legal software and IT infrastructure. Exterro’s client success team is comprised of e-discovery, project management and litigation management software professionals who are experienced in working with diverse IT and legal project management environments and corporate methodologies. Exterro’s client success team members are also disciplined in project planning, governance, risk and task management, and effective communication.
From project kickoff through go-live and beyond, the client success teams work side-by-side with the client organization through all software implementation, training and support processes – from project planning, technical and knowledge support, updates and service packs to roadmap feedback and best practices consulting. Exterro’s client success teams are able to get customers up and running quickly, doing in weeks what others often take months or quarters to accomplish. Exterro has comprehensive training curricula, on-site implementation and training services, online resources, and on-call customer service and technical support.
Implementation
Ensuring clients get full and lasting value out of Exterro’s software solutions is our top priority. Learn best practices and proven methodologies Exterro’s teams have developed from years of experience with implementation engagements to ensure your e-discovery and legal practices are state-of-the-art.
Exterro’s client success and engineering teams work closely with client stakeholders during the implementation process to ensure a smooth project rollout. Each client is assigned a project management team based out of Exterro’s headquarters that works intensively with client teams during the implementation process.
Training
Exterro’s training curricula gives users the skills they need to maximize the effectiveness of Fusion’s rich set of tools, integrations and capabilities. Exterro delivers training in several ways to match client needs: in-person at client facilities, over the web and through recorded sessions, as well as on-site at Exterro headquarters in Portland, Oregon.
Client success specialists work closely with each Fusion client to choose a training approach to best suit each company’s needs, from organizational and IT infrastructure to time, location and budget constraints. Exterro assigns a single point of contact to work with each client and shepherd users through rollout. Exterro also provides hands-on, individualized training, and remains available to answer questions and address issues if they arise.
Customer Service
Based out of its headquarters in Portland, Oregon, Exterro’s team of experts is available 24 hours a day, seven days a week to address any client issues with Fusion software. Both client success and product development teams work efficiently to resolve all client issues quickly and professionally. Clients can check progress and issue status through Exterro’s Support Portal while retaining the personal attention provided by the client success team during the implementation and training processes.