Exterro, Inc. is the leading provider of legal governance, risk and compliance management software solutions. Exterro's enterprise-scale Fusion suite of solutions unifies technology in a comprehensive platform. Fusion provides a single collaborative framework from which legal, IT and records management teams can work through legal governance, risk and compliance management processes, from information management and e-discovery through production.

As a client success specialist, you will help to manage software implementation projects for customer accounts from inception to completion and act as a liaison between the company and the client to ensure that all targets and requirements are met and projects are successfully completed.

You will be implementing and training end-users and be expected to manage multiple, complex projects for Exterro's Fortune 500 and law firm clients along with creating and updating implementation materials.

Roles and responsibilities:
• Work with customers and their resources to successfully implement end-to-end discovery workflow management solutions.
• Provide customers with guidance and support in the areas of document Retention and Preservation, and insight into the most effective utilization of Exterro Fusion technology.
• Provide updated and ongoing communication with customers and internally through: updating and delivering implementation project plans, writing customer reports to communicate customer meeting goals and outcomes, and maintenance of data associated with customer status.
• Assist sales and business development staff in pre-sales activities such as defining solutions, crafting proposals and presenting solutions to customers.
• Providing web-based and on-site training for law firm and corporate customers

Skills and experience:
• The ability to quickly grasp how litigation support departments function and have a deep knowledge of the benefit and role technology plays in a legal environment. 
• Bachelor’s degree preferred.
• Excellent oral and written communication skills, responsiveness, and attention to detail.
• Proven presentation skills and experience presenting remotely using WebEx or a similar web presentation tool.
• Familiarity with MS Project a plus.
• Ability to work in a fast-paced, constantly changing environment.
• Willingness to work on a flexible work schedule to support customers in different time zones in the US.
• High level of professionalism.
• Training Background a plus.
• Willingness and ability to travel (domestically) 40-60% of the time.

Exterro offers a competitive salary and comprehensive benefits including company-paid medical and vacation. Send your resume to jobs@exterro.com.